Last updated: April 2026
This Privacy Policy describes how TrueForm (“TrueForm”, “we”, “us”) collects, uses, and protects personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa.
IMPORTANT NOTICE
This website is intended solely for individuals aged 18 and over engaged in legitimate scientific research. By using this site, you confirm that you are 18 or older and that any products purchased are for research purposes only and will not be used for human consumption. TrueForm accepts no liability whatsoever for any use of products outside of these conditions.
Information We Collect
- When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
- Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:
- Identifiers: Name, billing address, shipping address, and email address.
- Order History: Details of the specific high-purity products you have purchased.
How We Use Your Information
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for nationwide shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this information to:
- Communicate with you regarding your order or technical inquiries.
- Screen our orders for potential risk or fraud.
- Provide you with information or advertising relating to our performance and lifestyle products, provided this aligns with the preferences you have shared with us.
- We do not sell, rent, or share your personal data with third parties for marketing purposes
Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:
- Logistics Providers: We share your name and address with courier services to facilitate nationwide delivery.
- Analytics: We use tools like Google Analytics to help us understand how our customers use the Site.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
Data Retention
Order records are retained for a minimum of five years as required by South African tax and commercial law. You may request deletion of your personal data at any time where retention is not legally required by contacting us at info@trueformgear.co.za.
Your Rights Under POPIA
You have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact us at sales@trueformgear.co.za. You also have the right to lodge a complaint with the Information Regulator of South Africa.
No Warranties
This website and its contents are provided strictly “as is” with no warranties of any kind, express or implied. TrueForm makes no representations regarding the accuracy, completeness, or suitability of any content on this site for any particular purpose. All use of this site and any products purchased through it is entirely at the risk of the user.